BOOKING TERMS & CONDITIONS
Our official Ts and Cs
GREEN RANGER SAFARIS
BOOKING TERMS AND CONDITIONS
Please take your time to read and understand the Terms and Conditions of Booking set out below prior to Booking a Safari or Adventure with us. We strongly recommend that you also read the Safari Itinerary relating to your trip prior to booking to ensure that you have the full information, style and physical demands of the trip you are undertaking.
GREEN RANGER SAFARIS PHYSICAL LOCATION
Mageso Chambers, Moi Avenue: 1st Floor, Right Wing.
NAIROBI CITY, KENYA.
- OUR CONTRACT
All Safari and Adventure Bookings are made with GREEN RANGER SAFARIS. By booking a trip with us you are deemed to have Read, Understood and Agreed to these Booking Terms and Conditions, which constitutes the entire Agreement between you (as our Client, Traveller or Domestic / International Tourist) and Green Ranger Safaris (Tour Operator): and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation Invoice, Email or Safari Itinerary. In urgent matters, we will communicate with you through a short Message to your Personal Mobile Phone through the Number you provide us.
These Terms and Conditions are Valid from 23RD APRIL 2013 when Green Ranger Safaris was Duly Registered in the Republic of Kenya to date (up to the present time). The Terms and Conditions are applicable for All Safaris and Adventures in Kenya, Tanzania, Uganda or any other Destination in the World.
All dates, itineraries and prices of our Safaris and Adventures are subject to change at any time and the current price will be Quoted and Confirmed at the time of Booking, subject to any surcharges that may be levied in accordance with these Terms and Bookings. You as our Client / Traveller do acknowledge that you are responsible for keeping up to date on the specific details of your Tour and any other Services.
3. REQUIRED MEDICAL INFORMATION
You must provide medical information reasonably requested by the Tour Operator and may be required to complete the Tour Operator’s medical information form. Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact your ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing Doctor to the Tour Operator prior to or at the time of final payment for the applicable booking.
Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking whereby travel may be denied depending on the risks involved. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
In the event that you do not complete the required Medical Form or provide medical information reasonably required by the Tour Operator for any reason by the deadline indicated above, the Tour Operator reserves the right to cancel your booking and all applicable cancellation fees will apply.
You are responsible for assessing whether a Tour is suitable for you. You should consult your Doctor to confirm your fitness for travel and participation in any planned activities. You should seek your Doctor’s advice on vaccinations and medical precautions. Yellow Fever Vaccination is Mandatory in many Countries and you should get the Injection and Certificate 10 Days before our Departure Date. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, fitness level and medical requirements.
Our Overland Adventures in Africa may involve visiting very remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and the Tour Operator makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
4. SPECIAL REQUIREMENTS
Any special requirements or needs must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking, but the Tour Operator cannot guarantee that all the dietary needs or restrictions can be accommodated. For all Safaris, our Meals are healthy and balanced diet.
Any special requests or requirements do not form part of these Terms or the Contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.
- DEPOSIT REQUIREMENT
You are required to pay a Non-Refundable deposit of 50% per person for your Safari / Adventure for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking. Please note that different deposits amounts are required for selected trips including Overland Safaris in Africa, Flying Packages and Adventure Cruising bookings.
- ACCEPTANCE OF BOOKING AND FINAL PAYMENTS
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 30 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date or as advised. Please note that the full payment is required earlier for our Overland Safaris, Flying and Adventure Cruising Bookings because of Third Party Financial Payments. If this balance is not paid on or before the due date we reserve the right to treat your Booking as Cancelled.
- PRICES AND SURCHARGES
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. Prices are based on currency exchange rates provided by the Central Bank of Kenya; note that prices may vary depending on which currency the booking is made. We reserve the right to impose surcharges up to 60 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. Air Passenger Duty is included in the price of your air inclusive trip. Please note that a surcharge may be applied to all purchases made by credit card.
- TRAVELLER DETAILS
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.
- CANCELLATION BY THE TRAVELLER / CLIENT
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
A). 60 days or more prior to departure, we will retain the deposit.
B). Between 31 and 59 days prior to departure, we will retain 50% of the Total Safari or Adventure Cost.
C). 30 Days or Less prior to our Departure Date or No Show on our Departure Date, we will retain 100% Paid by You / The Traveller in connection with the Safari Booking.
Note that different cancellation conditions including higher charges apply to some styles of trips and additional services including Mountain Climbing and Adventure Cruising bookings. Your booking consultant will advise if differences apply. You are strongly advised to take your Insurance Cover at the time of booking which will cover cancellation fees and your other needs. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
If you Pay for your Booking and Fail to Join a Safari or Adventure on the Departure Date, or Join after the Departure Date, or leave a Safari prior to its Completion, No Refund will be made.
- CANCELLATION BY GREEN RANGER SAFARIS
We may Cancel a Trip at any time up to 60 days before departure, subject to clause 16. We may Cancel a Planned Trip at any time prior to our Departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned Safari / Adventure. If we Cancel your Trip, you can transfer all Amounts paid to an alternate departure date or receive a Full Refund. In circumstances where the cancellation is due to external events outside our reasonable control, the refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
- BOOKING AMENDMENTS
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 60 days prior to the proposed departure date. A fee of USD200 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 60 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Amendments to any other arrangements made in conjunction with your trip will incur an USD100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 10 days of departure.
The Total Price of your trip includes:
- All Services and Accommodation as listed in the Safari Itinerary.
- All transport and destinations listed in the Safari Itinerary.
- Sightseeing and meals as listed in the Safari Itinerary.
- The services of a Tour Leader as described in the Safari Itinerary.
The Total Price of your trip does not include:
- International or internal flights unless specified.
- Tipping Kitty.
- Airport transfers, taxes and excess baggage charges unless specified.
- Meals other than those specified in the Safari Itinerary.
- Visa and passport fees.
- Travel insurance.
- Optional activities and all personal expenses.
- OVERLAND SAFARI TIPPING KITTY
On some Overland trips you are required to contribute to a Tipping Kitty. The Kitty is a compulsory on-ground payment put into a central fund and overseen by the travellers and the crew. It helps fund accommodation, camp meals and some included activities. The Kitty Covers the Safari Driver, Chef and any Helpers. Additionally, the Kitty can be used to thank the Camp Site Helpers who will assist us during our Safari. Kitty amounts are subject to change and your Tour Leader will advise you.
- AGE REQUIREMENTS
Minimum Age: For the majority of our trips the minimum age is 15 at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
Variations: A minimum age of 18 applies to many Overland adventures, while a lower minimum age applies to Family trips and Short Break Adventures. Please check with your consultant at the time of enquiry. All bookings for our Family trips must include a child under the age of 18.
Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
- SMALL GROUPS AND JOINING TRIPS
Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise. This means at times we can have groups with small numbers of travellers. Many of our trips are designed to fit with other departures to create a longer “combination” trip; this means that some of your group travellers may have already been travelling together for days or some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.
- PASSPORT AND VISAS
You must carry a Valid Passport and have obtained all the appropriate Visas, Permits and Certificates for the Countries which you will visit during your trip. Your Passport must be valid for 6 months beyond the duration of the trip. It is your Responsibility as a Traveller or Client to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Official Immigration Website of the Countries we will Tour for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. If a Client pays for a Safari then for some reason you do not get a Visa, the Safari will proceed as planned with other Clients and the Cancellation Policy Apply: there is No Refund because of the Safari Arrangements made for the Client.
- TRAVEL INSURANCE
Travel insurance is mandatory for all our travellers and should be taken at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of USD200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide your travel insurance policy number and the insurance company’s 24 hour emergency contact number on the first day of your trip (make a copy and give your Tour Leader). If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport to various destinations may be subject to alteration without prior notice due to damaged roads, local circumstances or events in a country. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of the tour operator, including your removal from a tour because of your negligence or breach of these terms.
- CHANGE OF ITINERARY
While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: The Tour Operator may modify your itinerary where reasonably required in its sole discretion. If the Tour Operator makes a change affecting at least one in five full days of the itinerary or which materially affects the character of a product or service in its entirety (a “Material Change”), the Tour Operator will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. If a Material Change is made more than 14 days before departure, you may choose to:
i). Accept the Change and proceed with the amended product or service;
ii). Book another product or service of equal or greater value, (you will be responsible for paying any difference in price);
iv). Cancel the amended product or service and receive a full refund for the Land-only portion of the applicable product or service (a refund is not available for other products or services booked which are not subject to a Material Change).
You must notify the Tour Operator of your choice within 7 days of receiving notice or you will be deemed to accept the amended itinerary.
After departure: Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety or enjoyment. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the Tour Operator, whether or not such expenses arise from a change of itinerary, and the Tour Operator is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. The Tour Operator will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary. In case of such a situation, the Tour Leader’s decision is applicable and final.
- LEADERSHIP ON OVERLAND TOUR
Our group trips are run by a Tour Leader. The decision of the Tour / Group Leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a Tour leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the Trip Immediately, with no Right of Refund. We may also decide not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited and you also agree to travel in accordance with our responsible travel guidelines.
- ACCEPTANCE OF RISK
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
The Tour Operator and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, third parties and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, cruise ship, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You (traveller / tourist) waive any claim against the Tour Operator for any such loss, damage, injury, or death.
For all Safaris and Adventures, Green Ranger Safaris (Tour Operator) will not in any circumstances be liable to a Traveller or Tourist for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature.
- OPTIONAL ACTIVITIES
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your Tour Leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
- CLAIMS AND COMPLAINTS
If you have a complaint about your trip please inform your Tour Leader or our local representative at that particular time for them to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in Writing to us within 30 days of the end of the specific Tour and the Reference should be: Safari Complaint. Our Official Email Address is: [email protected]
- LOCAL LAWS
All Travellers, Tourist are required to obey the Laws of the countries we Tour or Travel through. You should respect the culture and norms of all countries we are touring. Anyone found in possession of contraband, non-prescribed narcotic drugs or firearms by Immigration officers, Police or other Local Authorities will be asked to leave the Safari Group Immediately, with No Refund.
In addition to this, Under NO circumstances should you attempt to photograph GOVERNMENT BUILDINGS (including border crossing), Police, Military personnel or any Government official. It is known for clients / tourists to have their cameras or phones confiscated if Police Officers / Officials even suspect a photo has been taken.
- PHOTOS AND MARKETING
While participating in our Tour, you agree that: images, photos or videos may be taken by other safari participants or the Tour Operator that may contain or feature you. Secondly, you consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, to reproduce for marketing, promotions and the creation of promotional materials, in any medium, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
- RESPECT FOR OTHER TRAVELLERS / TOURISTS
Kindly, respect other traveller’s religion and do not take another person’s item or property without permission. Secondly, manage the time given for activities so as to ensure overall safari efficiency.
- SAFARI PARAMOUNT RULE
Any insults, physical confrontation or fighting are strictly not allowed in our Safaris or Adventures.
Anyone found in breach of this Safari Paramount Rule will be asked to leave the Safari / Adventure Group Immediately, with No Refund.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
- APPLICABLE LAW
The Laws of the Republic of Kenya (Ministry of Tourism) govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a Safari or Adventure must be initiated in the Courts of the Republic of Kenya.
The Tour Operator (Green Ranger Safaris) reserves the right to update or revise these Terms and Conditions at any time, and will post the amended Terms on the Tour Operator’s website at Green Ranger Safaris. Any amendment will take effect immediately after being posted to the Tour Operator’s website. An up to date copy of these Terms, as amended, may be accessed at any time on the Tour Operator’s website and will be sent to you upon written request to the Tour Operator.
When Booking your Safari or Adventure with Green Ranger Safaris, you are deemed to have Read, Understood and Accepted any amendments to these Terms and Conditions. The Tour Operator recommends that you refer to the Terms and Conditions prior to Paying for your Safari to understand everything; in case of any question or clarification, kindly ask before making your Safari Payment.
34. GENERAL REQUIREMENTS FOR TRAVEL ABROAD
The Tour Operator (Green Ranger Safaris) requires all travellers to foreign countries (outside Kenya) have the following:
a. Valid COVID-19 vaccination certificate
b. Valid yellow fever vaccination certificate
c. Valid passport
d. Personal travel insurance
e. Pocket money
35. DAY TOURS / ADVENTURES
Full Payment for any Day Tour or Adventure is Required at the time of Booking, unless specified in the Safari Itinerary. For some Day Trips, 50% Deposit will be Required at the time of Booking.
Cancellation Terms for Hiking or Day Tours:
(A). Cancellation 15 Days or more before the Departure: the Deposit Paid is Non Refundable.
(B). Cancellation 8 – 14 Days before the Departure: 50% of the Safari Cost will be Refunded.
(C). Cancellation 7 Days or less before our Departure: No Refund will be Payable to a Traveller / Client.
Thank you for giving us an opportunity to serve you.
For more information: [email protected] | +254 721 955202
Office: 5th Parklands Avenue, Angels Nest, Nairobi, Kenya.
20% of our profits go to Environmental Conservation and Community Development in Maasai Mara, Nairobi, Eastern Kenya, Kajiado and other vulnerable regions within the country.